Senior IT Help Desk Tech — Onsite in Birmingham

Regions Financial Corporation; Hoover (AL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation is seeking an onsite Technology Services Help Desk Technician in Hoover, AL. You will support internal users with IT systems and services, handling calls, chats, emails, and ticketing activities.

Role requires two years of PC troubleshooting experience, a HS diploma or GED with technical training, and relevant certifications like Security+. Regional teams value strong customer service, multitasking, and adherence to security practices.

Qualifications

• High School Diploma or GED and technical training.
• Two years of personal computer troubleshooting and problem resolution or field and remote technical support experience.
• CompTIA Security+ or other relevant security certifications.

Responsibilities

• Handles problems that less experienced help desk techs are unable to resolve.
• Identifies, investigates, researches, and resolves user questions and IT system issues.
• Answers incoming calls, chats and emails and inputs information into ticket tracking software.
• Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction.
• Ensures compliance with risk management programs, rules and cybersecurity practices.
• May interact with other support, engineering and application development teams to restore service.

Skills

Windows OS

Active Directory

ServiceNow

TCP/IP

LAN/WAN

Customer service

Written and verbal communication

Multi-tasking

Education

High School Diploma or GED

Technical training

CompTIA Security+

Tools

Microsoft 365

PCOMM

ServiceNow

Job description

Regions Financial Corporation is seeking an onsite Technology Services Help Desk Technician in Hoover, AL. You will support internal users with IT systems and services, handling calls, chats, emails, and ticketing activities.

Role requires two years of PC troubleshooting experience, a HS diploma or GED with technical training, and relevant certifications like Security+. Regional teams value strong customer service, multitasking, and adherence to security practices.