IT Application Support Analyst I – Build Solutions

PINNACLE GROUP (Pinnacle Technical Resources); Hoover (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

PTR Global is seeking an Information Technology Application Support Analyst I in Hoover, Alabama for a contract role. The position focuses on troubleshooting, technical assistance, and training users to optimize software functionality.

You will assist with implementations, perform root cause analyses, and coordinate with senior staff to ensure high-quality support and documentation across environments.

Qualifications

• Ability to communicate technical problems and solutions to non-technical users.
• Excellent written and verbal communication skills.

Responsibilities

• Obtain information on application design and functionality to propose solutions to end users.
• Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
• Monitor routine and critical processes and workflows to proactively identify problem trends.
• Assist with application implementations and configuration.
• Perform root cause analysis and provide technical solutions to production-related application errors.
• Conduct application testing in various environments.
• Deploy service releases, patches, requests, and customizations.
• Ensure work is thoroughly reviewed and checked by a senior associate.

Skills

Communication of technical problems to

Written and verbal communication

Education

Bachelor's degree or HS diploma with 4 years experience

Job description

PTR Global is seeking an Information Technology Application Support Analyst I in Hoover, Alabama for a contract role. The position focuses on troubleshooting, technical assistance, and training users to optimize software functionality.

You will assist with implementations, perform root cause analyses, and coordinate with senior staff to ensure high-quality support and documentation across environments.