IT Support Manager

Brasfield & Gorrie; Birmingham (AL); On-site; USD 42,000 - 66,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid time off

Job summary

Brasfield & Gorrie is seeking an Information Technology Application Support Analyst I for a contract role in Hoover, Alabama. You will provide troubleshooting, installation, and user training to ensure smooth operation of software systems and maintain high‑quality application support documentation.

Responsibilities include responding to end-user inquiries, performing root cause analyses, deploying patches and releases, and coordinating with senior staff to validate changes.

Qualifications

• Bachelor's degree in a related field or four years of relevant experience with HS diploma.
• Experience communicating technical information to non-technical users.
• Ability to work with software users to resolve issues and improve functionality.

Responsibilities

• Provide troubleshooting, installation, and training to software users.
• Maintain application support documentation to high quality standards.
• Respond to end-user inquiries and troubleshoot system software and operator issues.
• Monitor processes to identify problem trends and assist with implementations.
• Perform root cause analysis and deploy patches, releases, and customizations.
• Conduct application testing in different environments.
• Coordinate with senior staff to ensure work is reviewed and validated.

Skills

Clear communication

Troubleshooting

Technical documentation

End-user training

Education

Bachelor's degree in a related field

High School Diploma with 4 years experience

Job description

Position: Information Technology Application Support Analyst I

Location: Hoover, Alabama

Duration: Contract

Job ID: 178723

Job Overview

The Information Technology Application Support Analyst I supports software systems by providing troubleshooting, technical assistance, installation, and training to software users. This role ensures that application support documentation is maintained to the highest quality and works closely with end users to resolve technical issues and improve system functionality.

Responsibilities

• Obtain information on application design and functionality to propose solutions to end users.
• Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
• Monitor routine and critical processes and workflows to proactively identify problem trends.
• Assist with application implementations and configuration.
• Perform root cause analysis and provide technical solutions to production-related application errors.
• Conduct application testing in various environments.
• Deploy service releases, patches, requests, and customizations.
• Ensure work is thoroughly reviewed and checked by a senior associate.

Qualifications

• Bachelor's degree in a related field, or a High School Diploma with four (4) years of relevant experience.

Skills and Competencies

• Ability to communicate technical problems and solutions to non-technical users.
• Excellent written and verbal communication skills.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.

Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.