IT Support Technician - Level 1

Vaco; Cullman (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Vaco in Cullman, Alabama seeks an IT Support Technician Level I to join our onsite team. You will assist end users, troubleshoot hardware and software, and support devices across multiple locations in the United States.

This role emphasizes hands-on technical work and excellent service, with opportunities to grow into Level II and advance within a collaborative, fast-paced environment. Strong problem-solving and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associate degree in IT, CS, or related field preferred.
• Experience in technical support or help desk preferred.
• CompTIA A+ certification is a plus but not required.

Responsibilities

• Provide first-level technical support to users via phone, email, and in person.
• Troubleshoot hardware, software, and network issues.
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals.
• Install and update software applications.
• Maintain records of support requests in a ticketing system.
• Support end users with Windows, Microsoft 365, email, and business apps.
• Assist with onboarding and offboarding including account setup and equipment provisioning.
• Support the IT team with routine maintenance tasks and special projects.
• Escalate complex technical issues to senior IT staff as needed.
• Additional duties as assigned.
• Position is onsite and not eligible for hybrid or remote work.

Skills

Strong communication

Problem solving

Customer service mindset

Willingness to learn

Teamwork and independence

Attention to detail

Education

High school diploma

Associate degree in IT/CS

Tools

Power BI

Active Directory

Microsoft 365

Okta

Ticketing systems

Remote support tools

Job description

IT Support Technician Level I

Job Summary

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands‑on technical and operational IT skills in a collaborative and fast‑paced environment. If you enjoy problem‑solving, learning new technologies, and supporting end users, this role offers strong long‑term growth potential.

Job Duties

• Provide first‑level technical support to users via phone, email, and in person
• Troubleshoot and resolve basic hardware, software, and network‑related issues
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals
• Install and update software applications
• Maintain accurate records of support requests and resolutions within a ticketing system
• Support end users with Microsoft Windows, Microsoft 365, email, and business applications
• Assist with onboarding and offboarding activities including account setup and equipment provisioning
• Support the IT team with routine maintenance tasks and special projects
• Escalate complex technical issues to senior IT staff as needed
• Additional duties as assigned
• Position is fully onsite and not eligible for hybrid or remote work

Education & Experience

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred
• Previous experience in a technical support, desktop support, or help desk environment preferred
• CompTIA A+ certification is a plus but not required

Technical Skills

• Basic knowledge of Windows operating systems and Microsoft Office products
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
• Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus
• Familiarity with ticketing systems and remote support tools preferred

Soft Skills

• Strong verbal and written communication skills
• Excellent problem‑solving and organizational abilities
• Strong customer service mindset
• Willingness to learn new technologies and processes
• Ability to work independently and collaboratively within a team environment
• Self‑motivated with strong attention to detail and follow‑through

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.