IT Support I - On-Site Tech & Onboarding

Motion; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion is seeking an IT Support I in Birmingham, AL. Under close supervision, you will be the primary point of contact for a variety of IT issues, tasked with troubleshooting, documenting, and resolving them. A Bachelor's degree or equivalent experience is required, along with excellent communication and customer service skills. The role includes responsibilities such as providing IT support and assistance with onboarding tasks, and the ability to operate under various technical systems and platforms. The company offers competitive benefits including healthcare and 401(k).

Qualifications

• 0 years of related experience or equivalent combination.
• Experience with various IT systems and platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Provide IT support and onboarding tasks.
• Triaging and troubleshooting IT issues.
• Document and communicate solutions to problems.

Skills

Technical support troubleshooting

Customer service skills

Communication skills

Technical proficiency with Cisco and Fortinet

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Active Directory

PowerShell

Excel

SCCM

Job description

Motion is seeking an IT Support I in Birmingham, AL. Under close supervision, you will be the primary point of contact for a variety of IT issues, tasked with troubleshooting, documenting, and resolving them. A Bachelor's degree or equivalent experience is required, along with excellent communication and customer service skills. The role includes responsibilities such as providing IT support and assistance with onboarding tasks, and the ability to operate under various technical systems and platforms. The company offers competitive benefits including healthcare and 401(k).