Onsite Desktop Support Specialist – Windows & Mac

Apex Systems; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Employee stock purchase program (ESPP)

Job summary

Everforth Apex is seeking a Desktop Support Analyst in San Francisco to provide hands-on technical support for Windows and Mac environments. You will diagnose issues, deploy secure solutions, and support end users to ensure a smooth technology experience.

Responsibilities include on-site user support, ticketing, and collaboration with teams to resolve Tier 2 incidents and maintain devices, networks, and applications. This role is primarily on-site.

Qualifications

• Minimum of three years of technical support experience.
• Strong communication and customer service orientation.
• Solid knowledge of Windows 10/11 and Mac OS.
• Proficiency with Microsoft 365 administration and licenses.
• Experience with Office apps, SharePoint, and Outlook.
• Experience with antivirus/malware clients and VPN.
• Experience with BitLocker encryption and AD/SCCM.
• Experience with Jamf and Workspace ONE for device management.
• Okta Admin portal knowledge and MFA tools.

Responsibilities

• Provide Tier 2 desktop support for Windows and Mac.
• Assist walk-up users and create support tickets onsite.
• Diagnose and resolve software and OS issues.
• Configure and maintain workstations, printers, and mobile devices.
• Ensure integration with file/email servers and apps.
• Document configurations, procedures, and back-out steps.
• Must be on-site; lift up to 35 lbs and move between floors as needed.

Skills

Windows 10/11

Mac OS

Microsoft 365

Active Directory

SCCM

Jamf

Workspace ONE

Okta

VPN

BitLocker

Hardware support

Customer service

Ticketing

Education

Tools

Jamf

Workspace ONE

Okta Admin

SCCM

Job description

Everforth Apex is seeking a Desktop Support Analyst in San Francisco to provide hands-on technical support for Windows and Mac environments. You will diagnose issues, deploy secure solutions, and support end users to ensure a smooth technology experience.

Responsibilities include on-site user support, ticketing, and collaboration with teams to resolve Tier 2 incidents and maintain devices, networks, and applications. This role is primarily on-site.