Onsite IT Support Technician — Mac/Windows & AV

Apex Systems; Charlotte (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401K with company match

ESPP

Job summary

Everforth Apex Systems in Charlotte, NC is seeking a Sr. IT Support Technician for a 12-month contract onsite. The role supports desktop, network, and AV systems, with a focus on end-user computing and incident resolution.

This position operates 8 AM–5 PM or 9 AM–6 PM, with potential after-hours for events. The ideal candidate will have an Associate degree in IT and at least 4 years of relevant experience, plus hands-on work with Active Directory and MFA (Duo).

Qualifications

• Associate degree or vocational/technical degree in Information Technology required.
• Minimum of 4 years of experience in a related field.

Responsibilities

• Provide Tier 1 desktop support for Microsoft and Mac environments.
• Troubleshoot network connectivity issues including Wi-Fi.
• Manage user accounts in Active Directory incl. password resets, group policy, MFA (Duo).
• Support Crestron-based AV systems and on-site connectivity issues.
• Serve as primary contact via phone, web conferencing, live chat, and on-site.
• Maintain knowledge of IT processes and track service requests in the ticketing system.
• Manage on-site network printers and multifunction devices.
• Escalate complex problems with other IT teams as needed.
• Coordinate asset management and equipment lifecycle upgrades.

Skills

Tier 1 desktop support

Active Directory

MFA (Duo)

Mac support

Network troubleshooting

Education

Associate degree in IT

Bachelor's degree in IT preferred

Tools

Crestron AV controls

Job description

Everforth Apex Systems in Charlotte, NC is seeking a Sr. IT Support Technician for a 12-month contract onsite. The role supports desktop, network, and AV systems, with a focus on end-user computing and incident resolution.

This position operates 8 AM–5 PM or 9 AM–6 PM, with potential after-hours for events. The ideal candidate will have an Associate degree in IT and at least 4 years of relevant experience, plus hands-on work with Active Directory and MFA (Duo).