On-Site IT Help Desk Technician (Tier 1–2 Support)

Cantos Ventures; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Shared upside

Best-in-class healthcare

PTO 15–20 days + holidays

401(k) with employer match

8 weeks parental leave

Daily catered lunch and snacks

Vibrant Playa Vista office

Job summary

Apex Technology, Inc. in Los Angeles is seeking a Help Desk Technician to provide hands-on Tier 1/2 support for desktops, laptops, and networks. You will diagnose issues across Windows, macOS, iOS, Android, and Linux, and document solutions in our ticketing system. This on-site role requires 1–2 years of experience and US citizenship.

We offer a strong benefits package, equity potential, and a fast-growing startup environment with opportunities to grow technical skills and advance professionally.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline required.
• 1–2 years of experience in IT support, helpdesk, or desktop technician role.
• US citizenship required.
• On-site work in Playa Vista, Los Angeles area.

Responsibilities

• Provide hands-on Tier 1 and Tier 2 support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
• Diagnose and troubleshoot hardware, software, operating systems, applications, Wi-Fi, VPN, and other tech issues.
• Support Windows, macOS, iOS, Android, and Linux environments and learn new systems quickly.
• Install, configure, update, and maintain operating systems, applications, and hardware.
• Assist with Microsoft 365 and related IT services, user accounts, and access issues.
• Provide remote and on-site support using remote-access tools and ticketing systems.
• Handle tickets from initial troubleshooting to resolution, escalation, and closure.
• Document steps, findings, and solutions clearly in the ticketing system.
• Escalate complex issues with sufficient troubleshooting information.
• Maintain a professional, patient, solution-focused approach for users with varying tech knowledge.

Skills

Hardware troubleshooting

Software troubleshooting

Networking

Windows

macOS

Linux

IT support

Documentation

Ticketing systems

Education

Bachelor's degree in IT/CS

Tools

Ticketing/ITSM software

Job description

Apex Technology, Inc. in Los Angeles is seeking a Help Desk Technician to provide hands-on Tier 1/2 support for desktops, laptops, and networks. You will diagnose issues across Windows, macOS, iOS, Android, and Linux, and document solutions in our ticketing system. This on-site role requires 1–2 years of experience and US citizenship.

We offer a strong benefits package, equity potential, and a fast-growing startup environment with opportunities to grow technical skills and advance professionally.