PC Refresh - ONSITE in Santa Clara

Apex Systems; Santa Clara, Northern (CA, KY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

ESPP

401K match potential

HSA health savings account

Employee Assistance Program (EAP)

Job summary

Apex Systems is seeking a skilled IT support technician to work on-site in Santa Clara, CA. You will handle desktops, laptops, and tablets, install and troubleshoot Windows OS and Office 365, and support basic networking under IT supervision.

Role involves asset management, imaging, data transfer, and occasional travel to local sites; requires own transportation and a valid driver’s license. High school diploma with 1–2 years of relevant experience is expected.

Qualifications

• Education: High School Diploma; 1–2 years of PC hardware upgrades, support, installation and deployment.
• Direct client interaction experience is required.
• Experience supporting Windows 10/11 and Office 365 is preferred.

Responsibilities

• Receive and manage computing assets and move equipment between facilities.
• Stage equipment for build and imaging activities.
• Deploy, replace, and troubleshoot PC hardware and software.
• Perform data transfer and recovery processes.
• Resolve basic network issues and provide e‑mail administration.
• Update asset management systems and prepare assets for disposition.
• Travel to local sites as required.

Skills

PC hardware troubleshooting

Windows OS installation

Office applications

Networking basics (AD/DHCP/DNS/GP)

IPConfig

Customer interaction

Education

High School Diploma

Tools

IPConfig

Job description

Location: Santa Clara, California (this role is 100% on-site)*You must have your own transportation + a valid drivers license**A health screen is required (cost will be covered by Apex)*

Role Overview

We are seeking a technician to support a robust Microsoft-based network environment. This role involves providing desktop and networking support for Windows 10/11 and Microsoft Office 365. The position requires expertise in PC desktops, laptops, and tablets to perform various IT support duties under the guidance of IT representatives.

Key Responsibilities

• Receive and manage computing assets, including moving equipment between facilities.
• Stage equipment for build and imaging activities.
• Execute equipment replacement and deployment plans.
• Install, maintain, and troubleshoot PC hardware, software, and computer peripherals.
• Perform data transfer and recovery processes.
• Resolve basic network communication problems and provide e‑mail administration.
• Update asset management systems to reflect work performed.
• Prepare assets for disposition and perform other administrative duties as required.
• Travel to various local sites will be required.

Required Qualifications

Education: High School Diploma. Experience: 1-2 years of experience with PC hardware upgrades, support, installation, and deployment. Experience with direct client interaction is necessary.

Technical Skills

• Experience with PC hardware troubleshooting and repair.
• Knowledge of installing Windows operating systems, software, and applications.
• Basic knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, Access).
• Basic understanding of networking concepts such as Active Directory, DHCP, DNS, and Group Policy.
• Familiarity with commands like IPConfig.

Preferred Qualifications

• Experience with Mac systems is a plus.

Work Environment

The dress code for this position is business casual. This role requires the ability to lift up to 20 lbs regularly and, with assistance, up to 50 lbs as needed. The position involves 100% travel to local sites, potentially transporting equipment in a personal vehicle.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Other Information

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.