Onsite Desk-Side Technician: Windows, Mac & iOS Support

Stefanini; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing firm is seeking a skilled technician to provide desk side support for customer facilities in New York. The role involves troubleshooting standard PC hardware and software, resolving Windows and iOS issues, and delivering exceptional customer service. Candidates should have at least 2 years of relevant experience, strong troubleshooting and communication skills, and the ability to handle physical tasks related to support. A technical degree or equivalent background is preferred, making this a great opportunity for dedicated professionals.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills including hardware and software issues.
• Ability to resolve Windows 7, 8.1, and OS X issues.

Responsibilities

• Solve customer support issues by visiting end-user locations.
• Provide support in office environments and standard PC hardware/software.
• Communicate technical information to non-technical audiences.

Skills

Desk side support experience

Troubleshooting skills

Customer service

Organization skills

Communication skills

Education

Technical degree or equivalent experience

Tools

Microsoft Office (2010 and higher)

Cisco networking

Printer support

Job description

A leading IT staffing firm is seeking a skilled technician to provide desk side support for customer facilities in New York. The role involves troubleshooting standard PC hardware and software, resolving Windows and iOS issues, and delivering exceptional customer service. Candidates should have at least 2 years of relevant experience, strong troubleshooting and communication skills, and the ability to handle physical tasks related to support. A technical degree or equivalent background is preferred, making this a great opportunity for dedicated professionals.