Desk-Side Support Specialist — Mac/Windows Expert

Artech Information System LLC; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading IT staffing company is seeking a Desk side Support Representative in Ann Arbor, MI. This role involves providing technical assistance and support for users, particularly in Mac OS and Windows environments. The ideal candidate has experience with Thomson Reuters, demonstrates strong customer service orientation, and possesses excellent troubleshooting and communication skills. The position is for 1 year with a possibility of extension.

Qualifications

• Prior experience supporting Thomson Reuters customers strongly preferred.
• Experience in Mac OS support in an enterprise environment strongly preferred.
• Intermediate to Expert end user of common office technology.

Responsibilities

• Provide desk side support for clients.
• Assist with troubleshooting and resolving technical issues.
• Maintain documentation of support activities.

Skills

Mac OS support

MS Windows 7

MS Office

MS Exchange

PC & Mac Hardware

Customer service orientation

Communication skills

Technical aptitude

Troubleshooting skills

Organizational skills

Job description

A leading IT staffing company is seeking a Desk side Support Representative in Ann Arbor, MI. This role involves providing technical assistance and support for users, particularly in Mac OS and Windows environments. The ideal candidate has experience with Thomson Reuters, demonstrates strong customer service orientation, and possesses excellent troubleshooting and communication skills. The position is for 1 year with a possibility of extension.