Deskside IT Support Specialist – Onsite Tech Help

Procom Consultants Group; Town of Horseheads (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services firm is seeking a Deskside Service Representative in New York to provide high-quality IT support. The ideal candidate will have over 3 years of experience in customer service, strong communication skills, and the ability to troubleshoot hardware and software issues. The contractor will assist clients with IT-related issues, support mobile devices, and particularly manage conference room technologies. This role offers a 6 month+ contract with a focus on client satisfaction.

Responsibilities

• Provide effective support to clients, including hardware/software installations.
• Troubleshoot IT-related issues for users on various devices.
• Support conference room technology and internal/external meetings.
• Collaborate with Service Delivery Representatives to manage tickets.
• Identify areas for improvement and automation.

Skills

3+ years experience in IT Desk Side Customer Services

Clear communication skills

Installation and working knowledge of software applications

Knowledge of Windows networking fundamentals

Familiarity with end user technologies

Experience with Windows Vista and Windows 7

Proficient with Office 2010

Strong organizational skills

Experience in a multi-vendor sourcing environment

Ability to multi-task

Job description

A leading IT services firm is seeking a Deskside Service Representative in New York to provide high-quality IT support. The ideal candidate will have over 3 years of experience in customer service, strong communication skills, and the ability to troubleshoot hardware and software issues. The contractor will assist clients with IT-related issues, support mobile devices, and particularly manage conference room technologies. This role offers a 6 month+ contract with a focus on client satisfaction.