Desk-Side IT Technician | On-Call Support & Hardware Fixes

Stefanini; Whitehall Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing solutions company is seeking a candidate for a desk side support role in Whitehall Township, Michigan. The ideal applicant should have over 2 years of experience, excellent troubleshooting skills, and a technical degree or equivalent experience. Responsibilities include supporting hardware and software issues, managing customer infrastructure, and ensuring compliance. Strong communication and organizational skills are essential for success in this position, which may require overtime and site visits.

Qualifications

• 2+ years of experience providing desk side support.
• Ability to resolve Windows XP and Windows 7 Operating System Issues.
• Experience with user ID creation.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Proficient troubleshooting skills for hardware, software, and break/fix issues.
• Support for barcode printers and scanners.
• Maintain compliance with Sarbanes Oxley Policies and Processes.
• Handle customer infrastructure support and connectivity.

Skills

Desk side support experience

Troubleshooting skills for hardware and software

Customer service

Good organizational skills

Excellent Verbal and Written Communication Skills

Basic Network troubleshooting

Knowledge of Cisco devices/networking

Education

Technical degree or equivalent experience

Tools

Microsoft Office Applications

Symantec Virus Scan software

Remedy software

Job description

A staffing solutions company is seeking a candidate for a desk side support role in Whitehall Township, Michigan. The ideal applicant should have over 2 years of experience, excellent troubleshooting skills, and a technical degree or equivalent experience. Responsibilities include supporting hardware and software issues, managing customer infrastructure, and ensuring compliance. Strong communication and organizational skills are essential for success in this position, which may require overtime and site visits.