Onsite VIP Deskside Support Specialist

Artech Information System LLC; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing company based in Chicago is seeking an IT Support professional with 5-7 years of experience in Deskside Break/Fix troubleshooting. The ideal candidate will provide VIP level support, assist with Microsoft OS including Win7 and Win10, and some MAC OS support. Strong communication and customer service skills are essential, as well as the ability to troubleshoot various mobility devices. This is an onsite position expected to last 12+ months, potentially extending further.

Qualifications

• 5-7+ years of experience in Deskside Break/Fix troubleshooting.
• Experience providing VIP level support.
• Solid experience in application support of Microsoft Office products, including Outlook/Exchange.

Responsibilities

• Provide on-site and remote support to high-level and executive end users.
• Support Microsoft OS including Win7 and Win10, and current MAC OS.
• Troubleshoot and image MAC OS in a corporate environment.

Skills

Deskside Break/Fix troubleshooting

VIP level support

Microsoft OS support

MAC OS support

Mobility devices support

Application support of Microsoft Office products

Customer service skills

Communication skills

Job description

A leading IT staffing company based in Chicago is seeking an IT Support professional with 5-7 years of experience in Deskside Break/Fix troubleshooting. The ideal candidate will provide VIP level support, assist with Microsoft OS including Win7 and Win10, and some MAC OS support. Strong communication and customer service skills are essential, as well as the ability to troubleshoot various mobility devices. This is an onsite position expected to last 12+ months, potentially extending further.