Deskside Support Specialist - Windows, Mac & Mobility

Artech Information System LLC; Foster City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing company is seeking a Deskside Support Representative to provide on-site and remote support for hardware and software issues. The role requires at least 7 years of experience in troubleshooting in corporate environments, with a solid understanding of Microsoft OS and Office products. The candidate will assist high-level executive users across various platforms, ensuring effective problem resolution and support for mobility devices. This role is critical for maintaining operational efficiency within the organization.

Qualifications

• 7+ years of Deskside Break/Fix troubleshooting experience in corporate environments.
• Familiarity with both Windows and Apple operating systems.
• Ability to support mobility devices across multiple platforms.

Responsibilities

• Diagnose, configure, and install applications and desktop PCs.
• Provide software support for low complexity problems on personal computers.
• Support high level and executive end users with on-site and remote tools.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS

Microsoft Office Suite

Application support

Remote support

Mobility Devices support

Job description

A prominent IT staffing company is seeking a Deskside Support Representative to provide on-site and remote support for hardware and software issues. The role requires at least 7 years of experience in troubleshooting in corporate environments, with a solid understanding of Microsoft OS and Office products. The candidate will assist high-level executive users across various platforms, ensuring effective problem resolution and support for mobility devices. This role is critical for maintaining operational efficiency within the organization.