Deskside Mac Expert & Windows IT Support (Onsite)

Cognizant Technology Solutions Corporation; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Disability coverage

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Deskside Analyst to provide hands-on desktop support across Windows and macOS in an onsite model based in New York, NY or Stamford, CT. The role emphasizes expert macOS administration, Windows troubleshooting, and end-user support for VIPs.

The position requires travel between New York and Stamford offices as needed, with regular presence on client sites.

Qualifications

• 7+ years of desktop support in a corporate enterprise environment.
• Expert-level macOS administration and troubleshooting in an enterprise.
• Strong Windows 10/11 administration experience.
• Experience with Intune and/or SCCM for endpoint management.
• Experience administering Active Directory and hybrid environments.
• Experience using remote support tools (ScreenMeet, BeyondTrust, LogMeIn).
• Experience supporting Server/Storage/Network infrastructure.
• Familiar with ITIL processes and VIP/user support requirements.

Responsibilities

• Provide Level 2 onsite desktop support for hardware, software, and OS issues.
• Diagnose and resolve authentication, application, and connectivity problems.
• Install, configure, replace, and repair hardware/software for end users.
• Use remote tools like ScreenMeet, BeyondTrust, LogMeIn to troubleshoot incidents.
• Support software deployments and OS upgrades using Intune, SCCM, MDT, Autopilot.
• Administer Windows environments including Active Directory and Group Policy.
• Manage asset inventory, procurement, lifecycle tracking, and hardware refresh.
• Support office relocations and workstation setup; assist infrastructure buildouts.
• Provide hands-on support for server/storage/network and VDI (Citrix, AVD).
• Deliver high-touch VIP user support and adhere to SLAs (ServiceNow/Remedy).
• Create and maintain technical docs and knowledge articles.

Skills

Desktop support expert

macOS enterprise administration

Windows 10/11 administration

Intune/SCCM for endpoint management

Active Directory & Hybrid Environments

Remote support tools (ScreenMeet, Base

Tools

ScreenMeet

BeyondTrust

LogMeIn

Intune

SCCM

MDT

Autopilot

Job description

Cognizant Technology Solutions Corporation is seeking a Deskside Analyst to provide hands-on desktop support across Windows and macOS in an onsite model based in New York, NY or Stamford, CT. The role emphasizes expert macOS administration, Windows troubleshooting, and end-user support for VIPs.

The position requires travel between New York and Stamford offices as needed, with regular presence on client sites.