Onsite Customer Support Specialist (Contract‑to‑Hire)

TEKsystems; Birmingham (AL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

TEKsystems in Birmingham, AL seeks a contract-to-hire Customer Service/Support specialist to serve as the primary contact for owner inquiries via phone, email, and digital channels. You will research and resolve ownership, revenue, tax documentation and property questions, documenting interactions in the case management system.

Collaborate with Land, Accounting, Marketing and Operations to resolve complex issues, identify trends, and escalate systemic problems.

Qualifications

• Experience in Case Management, Legal, Technical Support, or Customer Service/Support.
• 3+ years of call center experience, taking inbound or making outbound calls.
• Experience talking to business owners.
• Experience handling calls in Oil & Gas, Power/Energy, or Human Resource industries.

Responsibilities

• Serve as the primary point of contact for owner inquiries via phone, email, and digital channels.
• Research and resolve inquiries including ownership and title questions, revenue and payment inquiries, tax documentation (1099s, W-9s), and property well-related issues.
• Document all interactions in the case management system with accuracy and traceability.
• Proactively follow up on open or unresolved cases to ensure timely resolution.
• Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues.
• Identify and escalate systemic issues, recurring inquiries, and process breakdowns.
• Provide insights into call drivers, trends, and owner pain points to improve service delivery.
• Maintain professionalism, empathy, and accuracy in all owner interactions.

Skills

Critical Thinking

Investigative

Data Analysis/Analytical

Problem Solving

Job description

TEKsystems in Birmingham, AL seeks a contract-to-hire Customer Service/Support specialist to serve as the primary contact for owner inquiries via phone, email, and digital channels. You will research and resolve ownership, revenue, tax documentation and property questions, documenting interactions in the case management system.

Collaborate with Land, Accounting, Marketing and Operations to resolve complex issues, identify trends, and escalate systemic problems.