Onsite IT Support Admin (Contract) - Windows & 365

TEKsystems; Green Bay (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) Retirement Plan

Life Insurance

PTO / Paid time off

Job summary

TEKsystems in Green Bay, WI seeks an IT Support Administrator to be the first point of contact for technical support, providing help desk and desktop support across the organization. You will resolve user issues, manage tickets, and assist with IT systems administration in a fast-paced setting.

The role requires knowledge of Windows, Active Directory, and Microsoft 365, with experience using Jira. This contract, fully onsite position offers exposure to enterprise technologies and security

Qualifications

• Degree or diploma in CS/IS/Network Security or related field; equivalent combinations considered.
• Experience providing technical support in a help desk or IT support environment.
• Knowledge of Windows operating systems, desktops, and Microsoft 365.
• Experience using ticketing systems and IT service management platforms.
• Familiarity with Active Directory, user account administration, and workstation deployments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a time-sensitive environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for technical support requests.
• Troubleshoot and resolve hardware, software, workstation, printer, and basic network issues.
• Manage incidents, service requests, and resolutions using Jira and ITSM tools.
• Provide desk-side and remote support for corporate users and business teams.
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication.
• Assist with workstation deployments, imaging, software installation, and patch management.
• Support user account administration, including AD and MS 365 tasks.
• Monitor system health and perform routine operational checks for reliability and security.
• Maintain technical documentation and knowledge base articles.
• Participate in troubleshooting and root-cause analysis for recurring incidents.
• Support IT security by assisting with updates, endpoint protection, and compliance.
• Learn and use automation and scripting tools (PowerShell).
• Collaborate with IT teams on projects and process improvements.
• Maintain high customer service while prioritizing multiple requests.

Skills

Technical Support

Help Desk / Service Desk Support

Desktop Support

Windows 10/11 Administration

Active Directory

Microsoft 365

Application Support

Hardware Troubleshooting and Repair

Workstation Imaging and Deployment

User Account Administration

Ticketing Systems (Jira preferred)

PowerShell

Customer Service

Incident Management

Education

Degree or diploma in Computer Science, Information Systems, Network Security, or related field

Tools

Jira

Job description

TEKsystems in Green Bay, WI seeks an IT Support Administrator to be the first point of contact for technical support, providing help desk and desktop support across the organization. You will resolve user issues, manage tickets, and assist with IT systems administration in a fast-paced setting.

The role requires knowledge of Windows, Active Directory, and Microsoft 365, with experience using Jira. This contract, fully onsite position offers exposure to enterprise technologies and security