Onsite Customer Service Specialist (Temp-to-Perm)

Total Sanitation; Tuscaloosa (AL); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Total Sanitation is seeking a Customer Service Representative in Tuscaloosa, Alabama to support back-office operations and ensure excellent service for customers across our multi-brand operation. You will handle orders by phone, respond to inquiries, and resolve issues while maintaining detailed CRM records and strong customer relationships.

The role emphasizes multitasking, professional communication, and teamwork within a collaborative environment.

Qualifications

• 2-3 years of experience in customer service roles; post-secondary education in related field considered an asset.
• Excellent phone communication and interpersonal skills.
• Ability to take customer orders by phone accurately and efficiently.
• Ability to handle high volume customer calls, inquiries and issue resolution professionally.
• Detail oriented with the ability to multitask and prioritize responsibilities effectively.
• Works well with others, as well as the ability to use sound independent judgment.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Process and enter customer sales orders accurately and efficiently.
• Respond promptly and professionally to a wide range of customer inquiries, requests and special instructions.
• Investigate and resolve customer concerns via telephone and/or email, ensuring timely follow-up and exceptional customer service.
• Maintain accurate, detailed customer records and document all communications and account activity within the company CRM/system
• Educate customers on product offerings and services.
• Develop and build customer relationships while maintaining a high standard of customer service to the region/area.

Skills

Customer service

Phone communication

Interpersonal skills

Multitasking

CRM systems

Education

Post-secondary education in related field

Tools

Microsoft Office

CRM software

Job description

Brand: Spanky’s Portable Toilets

Job description:
Location: Tuscaloosa, Alabama

About Us
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, Texas and Alabama. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

Job Overview
The Customer Service Representative is a proactive multi-tasker with a strong customer service focus who enjoys supporting the smooth back-office operations of the business. If you like having your finger in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to problem solve.The successful candidate collaborates well with external and internal business partners. They maintain strong and positive customer relationships and demonstrate a can-do attitude!

Our products are portable washroom facilities, washroom trailers, septic holding tanks, roll-off waste containers and various add-on items. So yeah, probably not what you’ve supported before.

Responsibilities

• Process and enter customer sales orders accurately and efficiently.
• Respond promptly and professionally to a wide range of customer inquiries, requests and special instructions.
• Investigate and resolve customer concerns via telephone and/or email, ensuring timely follow-up and exceptional customer service.
• Maintain accurate, detailed customer records and document all communications and account activity within the company CRM/system
• Educate customers on product offerings and services.
• Develop and build customer relationships while maintaining a high standard of customer service to the region/area.

Qualifications

• 2 - 3 years of experience in customer service roles; post-secondary education in related field considered an asset.
• Excellent phone communication and interpersonal skills.
• Ability to take customer orders by phone accurately and efficiently.
• Ability to handle high volume customer calls, inquiries and issue resolution professionally.
• Detail oriented with the ability to multitask and prioritize responsibilities effectively.
• Works well with others, as well as the ability to use sound independent judgment.
• Proficient in Microsoft Office and CRM systems.

Job Type: Temporary-to-permanent
Work Location: Fully Onsite
Pay:$14 - $16 per hour

What We Offer

• Fully paid company benefits.
• Business casual workplace
• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email [e-mail] to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.