Customer Service Representative

TEKsystems; Birmingham (AL); Presencial; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Descripción de la vacante

TEKsystems in Birmingham, AL seeks a contract-to-hire Customer Service/Support specialist to serve as the primary contact for owner inquiries via phone, email, and digital channels. You will research and resolve ownership, revenue, tax documentation and property questions, documenting interactions in the case management system.

Collaborate with Land, Accounting, Marketing and Operations to resolve complex issues, identify trends, and escalate systemic problems.

Formación

• Experience in Case Management, Legal, Technical Support, or Customer Service/Support.
• 3+ years of call center experience, taking inbound or making outbound calls.
• Experience talking to business owners.
• Experience handling calls in Oil & Gas, Power/Energy, or Human Resource industries.

Responsabilidades

• Serve as the primary point of contact for owner inquiries via phone, email, and digital channels.
• Research and resolve inquiries including ownership and title questions, revenue and payment inquiries, tax documentation (1099s, W-9s), and property well-related issues.
• Document all interactions in the case management system with accuracy and traceability.
• Proactively follow up on open or unresolved cases to ensure timely resolution.
• Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues.
• Identify and escalate systemic issues, recurring inquiries, and process breakdowns.
• Provide insights into call drivers, trends, and owner pain points to improve service delivery.
• Maintain professionalism, empathy, and accuracy in all owner interactions.

Conocimientos

Critical Thinking

Investigative

Data Analysis/Analytical

Problem Solving

Descripción del empleo

Job Description

Serve as the primary point of contact for owner inquiries via phone, email, and digital channels. Research and resolve a wide range of inquiries including:

• Ownership and title questions
• Revenue and payment inquiries
• Tax documentation (1099s, W-9s)
• Property and well-related issues
• Accurately document all interactions within the case management system, ensuring full visibility and traceability
• Proactively follow up on open or unresolved cases to ensure timely resolution
• Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues
• Identify and escalation systemic issues, recurring inquiries, and process breakdowns
• Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points
• Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions

Qualifications

• Any extensive experience in the following areas: Case Management, Legal, Technical Support, Customer Service/Support
• 3+ years of call center experience, taking inbound or making outbound calls
• Any experience talking to business owners
• Experience handling calls in Oil & Gas, Power/Energy, or Human Resource industries

Key Skills

• Critical Thinking
• Investigative
• Data Analysis/Analytical
• Problem Solving

Schedule

Monday - Friday; 7:30am - 5pm

Job Type & Location

This is a Contract to Hire position based out of Birmingham, AL.

Pay And Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Birmingham, AL.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Birmingham,AL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.