Onsite Tech Support Specialist - User Help & Training

Careers; Lexington (KY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems in Lexington, KY is seeking a Technology Support Specialist to provide technical assistance for end users, hardware, software, and systems. The role involves troubleshooting, deployments, user training, and maintaining documentation.

Ideal candidates show strong customer service, proactive problem-solving, and the ability to work independently. This is a fully onsite, contract position with periodic travel and an on-call rotation.

Qualifications

• Experience providing technical support, service desk, help desk, or desktop support services.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting desktop hardware, software, and end-user technologies.
• Excellent customer service and communication skills.
• Ability to effectively support both technical and non-technical users.
• Strong organizational skills with the ability to maintain accurate documentation and records.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and willingness to travel as needed.

Responsibilities

• Provide technical support and assistance for hardware, software, and business application issues.
• Troubleshoot and resolve end-user technology problems through diagnostic testing and problem determination processes.
• Install, configure, relocate, and support computer equipment and peripheral devices.
• Deliver user training and guidance related to technology systems, applications, and equipment.
• Maintain records of support requests, incidents, resolutions, and service activities.
• Identify recurring issues and assist in developing knowledge articles, documentation, and process improvements.
• Perform basic diagnostic testing on malfunctioning equipment and systems.
• Support system recovery and continuity efforts during technology outages or failures.
• Assist with maintaining technology databases, asset records, and operational documentation.
• Collaborate with technical teams and stakeholders to resolve escalated issues.
• Participate in on-call support rotations and assist with technology projects as assigned.
• Cross-train and share knowledge with other support team members.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem solving

Independent work

Documentation

Multitasking

Travel readiness

Education

Associate degree in IT or Computer Science

Technical certifications

Tools

Ticketing systems

Device deployment

Imaging

User account administration

Enterprise OS support

Productivity apps

Job description

TEKsystems in Lexington, KY is seeking a Technology Support Specialist to provide technical assistance for end users, hardware, software, and systems. The role involves troubleshooting, deployments, user training, and maintaining documentation.

Ideal candidates show strong customer service, proactive problem-solving, and the ability to work independently. This is a fully onsite, contract position with periodic travel and an on-call rotation.