Onsite Client Growth & Programs Lead

The Adecco Group; Oakwood (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs in the New York area. You will align with the client’s business objectives and drive a collaborative partnership to evolve the program long-term.

You will lead daily recruitment activities, monitor KPIs, and manage client relationships to maximize fill rates, time-to-fill, and NPS. A strategic leader, you will price and sell services and ensure contractual commitments are

Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain client relationships and networks.
• Experience leading a recruitment team in a fast-paced environment.
• Strong organizational, prioritization, and multi-tasking abilities.
• Adept at establishing and managing KPIs and SLAs.
• Proficiency in MS Office and ability to learn new software.

Responsibilities

• Grow and retain accounts and develop effective client relationships with HR and Operations.
• Meet or exceed client satisfaction targets via surveys and reviews.
• Prepare and present monthly/quarterly performance reviews to leadership.
• Price and sell services, manage conversions, temporary and perm placement.
• Lead recruitment teams to achieve high fill rates and time-to-fill.
• Ensure alignment with client requirements and SLAs.

Skills

Communication

Client relationships

Team management

Organization

KPIs & SLAs

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs in the New York area. You will align with the client’s business objectives and drive a collaborative partnership to evolve the program long-term.

You will lead daily recruitment activities, monitor KPIs, and manage client relationships to maximize fill rates, time-to-fill, and NPS. A strategic leader, you will price and sell services and ensure contractual commitments are