Onsite Client Programs Lead - Growth & Delivery

The Adecco Group; Village of Flower Hill (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group in New York state seeks an Onsite Manager to serve as the primary client contact for Adecco programs and escalate client questions. You will align with client objectives, guide recruitment activities, and drive KPI performance while building a collaborative partnership.

Responsibilities include growing and retaining accounts, presenting reviews, and pricing services. A strong focus on client satisfaction, leadership, and industry networking is essential for success in this role.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• A minimum of two to five years of managerial/supervisory experience in the service provider industry is preferred.
• Proven track record of maintaining customer satisfaction, expanding responsibilities, and strong working relationships with colleagues and management.
• Excellent written and verbal communication skills in client-facing settings.
• Ability to manage recruitment teams and meet KPIs/SLAs.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster growth.
• Achieve high client satisfaction levels through surveys and business reviews.
• Maintain a network of industry contacts via professional associations and networking.
• Present monthly/quarterly business reviews to leadership (QBR/QPR).
• Retain clients while maximizing fill rate and time-to-fill; drive NPS.

Skills

Client relationships

People management

KPIs & SLAs

Recruitment leadership

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group in New York state seeks an Onsite Manager to serve as the primary client contact for Adecco programs and escalate client questions. You will align with client objectives, guide recruitment activities, and drive KPI performance while building a collaborative partnership.

Responsibilities include growing and retaining accounts, presenting reviews, and pricing services. A strong focus on client satisfaction, leadership, and industry networking is essential for success in this role.