Onsite Program Lead – Client Growth & Operations

The Adecco Group; New York (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

The Adecco Group is seeking an Onsite Manager in New York to be the primary client contact for Adecco programs and to drive long-term strategic alignment with client objectives. You will lead daily recruitment activities, monitor KPI/SLA performance, and partner with client leadership to grow and retain accounts.

A strong focus on service delivery, pricing, and thought leadership will be essential as you build strong client relationships.

Qualifications

• High school diploma or equivalent required.
• 5+ years of relevant work experience; managerial/supervisory experience in service provider industry preferred.
• Proven track record in customer satisfaction and managing responsibilities with colleagues/management.

Responsibilities

• Serve as the primary client contact for Adecco programs.
• Manage daily recruitment/fulfillment activities and monitor KPIs and SLAs.
• Develop and maintain client relationships with HR and operations colleagues.
• Prepare monthly/quarterly business reviews for leadership.
• Ensure client requirements align with contractual SLAs and deliverables.
• Price and sell services and drive account growth and retention.

Skills

Client relationships

People leadership

Recruitment coordination

KPIs & SLAs

MS Office

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager in New York to be the primary client contact for Adecco programs and to drive long-term strategic alignment with client objectives. You will lead daily recruitment activities, monitor KPI/SLA performance, and partner with client leadership to grow and retain accounts.

A strong focus on service delivery, pricing, and thought leadership will be essential as you build strong client relationships.