Onsite Program Manager – Client Growth & Retention

The Adecco Group; Rossville (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is recruiting an Onsite Manager to serve as the primary client contact for Adecco programs in New York and beyond. You will lead daily recruitment and fulfillment, monitor KPIs, and drive a collaborative partnership that aligns with the client’s objectives.

You will grow and retain accounts, present regular business reviews, and manage relationships with HR and operations leaders while positioning teams for continued success through shared goals.

Qualifications

• High school diploma or equivalent with 5+ years in a supervisory role.
• Proven ability to manage client relationships and programs.
• Experience in recruitment or staffing services preferred.
• Strong written and verbal communication.
• Knowledge of KPIs, SLAs, and service delivery metrics.

Responsibilities

• Grow and retain accounts by strengthening client relationships.
• Lead monthly and quarterly business reviews with client stakeholders.
• Manage recruitment fulfillment and time-to-fill targets.
• Position teams for continued success through strategic initiatives.
• Act as brand ambassador and represent Adecco in thought leadership activities.

Skills

Client relationship management

People management

KPI / SLA management

Communication skills

Strategic planning

Sales / pricing

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is recruiting an Onsite Manager to serve as the primary client contact for Adecco programs in New York and beyond. You will lead daily recruitment and fulfillment, monitor KPIs, and drive a collaborative partnership that aligns with the client’s objectives.

You will grow and retain accounts, present regular business reviews, and manage relationships with HR and operations leaders while positioning teams for continued success through shared goals.