Onsite Program Manager: Client Growth & Operations

The Adecco Group; Woodside (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Paid time off (PTO)

401(k) plan

Job summary

The Adecco Group is seeking an Onsite Manager in New York to serve as the primary client contact for Adecco programs and drive the strategic evolution of the client program. You will direct daily recruitment activities, monitor KPIs, and build a collaborative partnership aligned with the client’s objectives.

You will lead client relationships with HR and Operations, present performance reviews, and ensure high satisfaction while controlling fill rates, time-to-fill, and NPS scores.

Qualifications

• High school diploma or equivalent.
• 5+ years of relevant work experience.
• Minimum 2–5 years of managerial/supervisory experience in the service provider industry.

Responsibilities

• Grow & Retain Accounts.
• Develop effective relationships with key client contacts (HR, Operations).
• Achieve high client satisfaction via surveys and reviews.
• Present monthly/quarterly business/performance reviews to leadership.
• Price and sell services (temporary and permanent placements).
• Manage recruitment teams and ensure KPIs/SLAs are met.

Skills

Client relationships

Team leadership

KPIs & SLAs

Recruitment team management

Sales & pricing

MS Office

Strategic planning

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel & PowerPoint)

Job description

The Adecco Group is seeking an Onsite Manager in New York to serve as the primary client contact for Adecco programs and drive the strategic evolution of the client program. You will direct daily recruitment activities, monitor KPIs, and build a collaborative partnership aligned with the client’s objectives.

You will lead client relationships with HR and Operations, present performance reviews, and ensure high satisfaction while controlling fill rates, time-to-fill, and NPS scores.