Onsite Call Center Pro - Growth, Benefits & Training

DEX Imaging; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Full benefits package

Competitive PTO and paid holidays

Paid in-house training

Employee recognition and rewards

Job summary

DEX Imaging is seeking a Tier 1 Customer Service Representative to join our onsite team in a part-time role. You will handle customer inquiries, provide timely solutions, and support internal teams across multiple channels.

The position requires 2–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. Work onsite from 9:30 a.m. to 6:00 p.m. EST with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service or call center experience preferred.
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed).
• Strong multitasking and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Escalate and resolve technical issues with Tier 2 teams.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Stay current on new processes, tools, and technology.
• Assist customers via phone, email, chat, and other channels.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

DEX Imaging is seeking a Tier 1 Customer Service Representative to join our onsite team in a part-time role. You will handle customer inquiries, provide timely solutions, and support internal teams across multiple channels.

The position requires 2–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. Work onsite from 9:30 a.m. to 6:00 p.m. EST with opportunities for growth.