Call Center Representative

DEX Imaging Inc.; Tampa (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive PTO + paid holidays

In-house training

DEXpresso Café access

Career growth opportunities

Employee discounts

Job summary

DEX Imaging Inc. is seeking an experienced Part-Time Customer Service Representative to join our onsite team in Tampa. You will be the first contact for customers, handling inquiries via phone, email, and chat, and work with Tier 2 teams when needed.

We value collaboration, growth, and a positive, team-focused workplace. A 9:30 a.m. – 6:00 p.m. EST schedule with competitive pay and benefits is offered to the right candidate.

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service or call center experience.
• Onsite work from 9:30 a.m. – 6:00 p.m. EST (with flexibility).
• Excellent verbal and written communication skills.
• Ability to navigate multiple systems in a fast-paced environment.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Escalate to Tier 2 teams when needed.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Assist customers via phone, email, chat, and other channels.
• Stay current on new processes, tools, and technology.

Skills

Customer service

Call center

Multitasking

Verbal communication

Written communication

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Experienced Customer Service Representative Desired!

Part-Time | Onsite

Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.

What DEX Can Offer You!

Full-time schedule (40 hours per week)

Competitive pay and full benefits package

Competitive PTO and paid holidays

Career growth, development, and internal promotion opportunities

Paid in-house training

Employee recognition and rewards programs

Corporate discounts and employee perks

Full access to our DEXpresso Café with complimentary specialty coffee drinks

A positive, supportive, and team-focused workplace

What You’ll Be Doing

Be the first point of contact for customer inquiries

Communicate clearly and professionally with customers and internal teams

Identify customer needs and provide timely, helpful solutions

Answer incoming calls and route them to the appropriate department

Work closely with Tier 2 teams to escal...??

Track, document, and follow up on unresolved issues

Use multiple systems to accurately capture customer information

Stay current on new processes, tools, and technology

Assist customers via phone, email, chat, and other communication channels

Perform other duties as assigned

What We’re Looking For

High school diploma or equivalent experience

2–3 years of customer service or call center experience preferred

Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)

Strong multitasking skills (talking and typing at the same time)

Proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to navigate multiple systems in a fast-paced environment

Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.