Onsite Call Center Associate - Customer Care & Growth

MaziCTools; United States; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Full benefits

Profit Sharing

Training and promotion

Corporate discounts

Employee recognition program

On-site café

Job summary

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations across the United States. We are the nation's largest independent provider of office technology, committed to excellent customer service by hiring and training great people.

The Customer Service Representative role delivers effective service for all customers by applying in-depth knowledge of products and programs and by collaborating within the service team.

Qualifications

• High School Diploma or 2–3 years related experience in customer service
• Experience in a call center is a plus
• Must be on site Monday–Friday 8am–5pm

Responsibilities

• Communicate effectively with internal and external customers
• Identify the customer's need and respond appropriately and efficiently with a sense of urgency
• Field Calls and quickly transfer to the correct department
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escalate unresolved issues to Management
• Follow established guidelines specific to each customer call
• Locate, confirm, and document appropriate information across multiple systems
• Remain current on process updates and technology used within the company
• May utilize multiple communication channels including telephone, fax, email, online chat, etc. to assist the client
• Performs other duties as directed by management
• Communicate clearly and concisely both in oral and written form
• Perform duties with awareness and in accordance with the organization's policies and applicable laws

Skills

Customer service

Communication

Multitasking

Time management

Empathy

Call center experience

Problem solving

Education

High School Diploma

Related experience

Tools

Word

Excel

CRM systems

Order processing systems

Job description

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations across the United States. We are the nation's largest independent provider of office technology, committed to excellent customer service by hiring and training great people.

The Customer Service Representative role delivers effective service for all customers by applying in-depth knowledge of products and programs and by collaborating within the service team.