Remote Call Center Pro: Tier 1 Support & Customer Care

Tailored Brands, Inc.; Houston (TX); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Life insurance

Disability insurance

Paid time off

Employee merchandise discounts

Wellbeing program

Education assistance

Job summary

Tailored Brands, Inc. is seeking a Call Center Representative (Tier 1 Telecommunications) for a remote position within the U.S. The role supports stores and customers by handling calls, resolving issues, and documenting interactions in the CRM.

Expect to meet service levels and maintain accurate product knowledge. You should have 1–2 years in customer-facing work, strong communication skills, and the ability to manage multiple tasks across systems.

Qualifications

• 1-2 years in a customer-focused role is preferred.
• Able to communicate effectively in writing and verbally.
• Comfort with multiple systems and data entry.

Responsibilities

• Receive and respond to inbound calls with friendly, professional etiquette.
• Resolve store and customer inquiries with accurate information.
• Maintain up-to-date product knowledge and policies.
• Document interactions in the CRM and meet service level goals.

Skills

Customer service

Bilingual English/Spanish

Professional communication

Problem analysis

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Tailored Brands, Inc. is seeking a Call Center Representative (Tier 1 Telecommunications) for a remote position within the U.S. The role supports stores and customers by handling calls, resolving issues, and documenting interactions in the CRM.

Expect to meet service levels and maintain accurate product knowledge. You should have 1–2 years in customer-facing work, strong communication skills, and the ability to manage multiple tasks across systems.