Onsite Call Center Pro — Growth‑Focused Customer Support

DEX Imaging Inc.; Tampa (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive PTO + paid holidays

In-house training

DEXpresso Café access

Career growth opportunities

Employee discounts

Job summary

DEX Imaging Inc. is seeking an experienced Part-Time Customer Service Representative to join our onsite team in Tampa. You will be the first contact for customers, handling inquiries via phone, email, and chat, and work with Tier 2 teams when needed.

We value collaboration, growth, and a positive, team-focused workplace. A 9:30 a.m. – 6:00 p.m. EST schedule with competitive pay and benefits is offered to the right candidate.

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service or call center experience.
• Onsite work from 9:30 a.m. – 6:00 p.m. EST (with flexibility).
• Excellent verbal and written communication skills.
• Ability to navigate multiple systems in a fast-paced environment.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Escalate to Tier 2 teams when needed.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Assist customers via phone, email, chat, and other channels.
• Stay current on new processes, tools, and technology.

Skills

Customer service

Call center

Multitasking

Verbal communication

Written communication

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

DEX Imaging Inc. is seeking an experienced Part-Time Customer Service Representative to join our onsite team in Tampa. You will be the first contact for customers, handling inquiries via phone, email, and chat, and work with Tier 2 teams when needed.

We value collaboration, growth, and a positive, team-focused workplace. A 9:30 a.m. – 6:00 p.m. EST schedule with competitive pay and benefits is offered to the right candidate.