Call Center Representative

DEX Imaging; Tampa (FL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Full benefits package

Paid holidays

Career growth opportunities

In-house training

Job summary

DEX Imaging is seeking a part-time, onsite Experienced Customer Service Representative. You will be the first point of contact for customer inquiries, delivering clear, professional communication to customers and internal teams. The role emphasizes empathy, multitasking, and timely problem-solving in a fast-paced environment.

Ideal candidates have 2–3 years in customer service or call centers, strong MS Office skills, and a customer-first mindset. Onsite hours are 9:30 a.m. to 6:00 p.m.

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service or call center experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Track, document, and follow up on unresolved issues.
• Assist customers via phone, email, chat, and other communication channels.

Skills

Customer service

Call center

Communication

Multitasking

Empathy

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Experienced Customer Service Representative Desired!

Part-Time | Onsite

Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.

What DEX Can Offer You!

Full-time schedule (40 hours per week)

Competitive pay and full benefits package

Competitive PTO and paid holidays

Career growth, development, and internal promotion opportunities

Paid in-house training

Employee recognition and rewards programs

Corporate discounts and employee perks

Full access to our DEXpresso Café with complimentary specialty coffee drinks

A positive, supportive, and team-focused workplace

What You’ll Be Doing

Be the first point of contact for customer inquiries

Communicate clearly and professionally with customers and internal teams

Identify customer needs and provide timely, helpful solutions

Answer incoming calls and route them to the appropriate department

Work closely with Tier 2 teams to escal...??

Track, document, and follow up on unresolved issues

Use multiple systems to accurately capture customer information

Stay current on new processes, tools, and technology

Assist customers via phone, email, chat, and other communication channels

Perform other duties as assigned

What We’re Looking For

High school diploma or equivalent experience

2–3 years of customer service or call center experience preferred

Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)

Strong multitasking skills (talking and typing at the same time)

Proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to navigate multiple systems in a fast-paced environment

Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.