Tier 1 IT Helpdesk Technician - Fast, Friendly Support

Jobvite, Inc.; Tampa (FL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) eligibility

Paid holidays

Supportive team environment

Job summary

Dex Imaging is seeking a Tier 1 IT Helpdesk Agent to become the first point of contact for internal teams and clients. You’ll troubleshoot a variety of tech issues, support audio-visual setups and ensure timely ticket resolution.

The role is ideal for someone eager to grow in their IT career in a supportive environment. Applicants should have clear communication skills, a technical background, and be adaptable to new technologies.

Qualifications

• Strong problem-solving skills and ability to explain technical topics simply.
• Adaptable mindset and willingness to learn new tools.
• Basic technical troubleshooting skills.

Responsibilities

• Be the go-to person for IT help via phone, email, and tickets.
• Troubleshoot hardware, software, and network issues.
• Support audio and video setups in conference rooms.
• Keep ticket resolutions within 24–48 hours.
• Install, update, and maintain software and devices.

Skills

Clear communication

Adaptability

Problem-solving

Technical troubleshooting

Education

High school diploma or GED

Technical education or 2+ years of IT helpdesk experience

CompTIA A+ certification

Tools

Windows

macOS

Google Workspace

Microsoft 365

Endpoint security tools

Job description

Dex Imaging is seeking a Tier 1 IT Helpdesk Agent to become the first point of contact for internal teams and clients. You’ll troubleshoot a variety of tech issues, support audio-visual setups and ensure timely ticket resolution.

The role is ideal for someone eager to grow in their IT career in a supportive environment. Applicants should have clear communication skills, a technical background, and be adaptable to new technologies.