Call Center Representative

DEX Imaging; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Full benefits package

Competitive PTO and paid holidays

Paid in-house training

Employee recognition and rewards

Job summary

DEX Imaging is seeking a Tier 1 Customer Service Representative to join our onsite team in a part-time role. You will handle customer inquiries, provide timely solutions, and support internal teams across multiple channels.

The position requires 2–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. Work onsite from 9:30 a.m. to 6:00 p.m. EST with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service or call center experience preferred.
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed).
• Strong multitasking and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Escalate and resolve technical issues with Tier 2 teams.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Stay current on new processes, tools, and technology.
• Assist customers via phone, email, chat, and other channels.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Experienced Customer Service Representative Desired!

Part-Time | Onsite

Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.
If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.

What DEX Can Offer You!

• Full-time schedule (40 hours per week)
• Competitive pay and full benefits package
• Competitive PTO and paid holidays
• Career growth, development, and internal promotion opportunities
• Paid in-house training
• Employee recognition and rewards programs
• Corporate discounts and employee perks
• Full access to our DEXpresso Café with complimentary specialty coffee drinks
• A positive, supportive, and team-focused workplace

What You’ll Be Doing

• Be the first point of contact for customer inquiries
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and provide timely, helpful solutions
• Answer incoming calls and route them to the appropriate department
• Work closely with Tier 2 teams to escalates and resolve technical issues
• Track, document, and follow up on unresolved issues
• Use multiple systems to accurately capture customer information
• Stay current on new processes, tools, and technology
• Assist customers via phone, email, chat, and other communication channels
• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent experience
• 2-3 years of customer service or call center experience preferred
• Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed)
• Strong multitasking skills (talking and typing at the same time)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to navigate multiple systems in a fast-paced environment
• Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career- not just collect a paycheck.