Onsite Administrative & Order Support Specialist

Aston Carter; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental & vision

401(k) retirement plan

Paid time off

Health Spending Account (HSA)

Job summary

Aston Carter is seeking an Administrative Assistant to support an onsite team in Auburn, WA. The role handles calls, data entry, order processing, and billing coordination in a fast-paced, process-driven environment.

You will use Excel, SAP, and Salesforce to manage customer and order information, track statuses, and resolve billing holds. A 2-year background in admin/customer service is preferred, with strong communication and teamwork.

Qualifications

• 2 years of administrative or customer service experience.
• Experience with SAP, Salesforce, and order management.
• Proficient in Excel and data entry.
• Able to work in a fast-paced, process-driven environment.

Responsibilities

• Provide backup coverage for incoming customer calls.
• Gather and document customer information and coordinate follow-ups.
• Complete data entry and standard order entries accurately.
• Track orders from entry to fulfillment and follow up on status.
• Assist with product returns and processing.
• Resolve billing issues and research invoice holds.
• Maintain accurate customer, order, and billing data in Excel and internal systems.
• Communicate clearly with customers by phone and collaborate with team.

Skills

Customer service

Verbal communication

Data entry

Microsoft Excel

Order management

CRM familiarity

Independent and team work

Tools

Excel

SAP

Salesforce

Job description

Aston Carter is seeking an Administrative Assistant to support an onsite team in Auburn, WA. The role handles calls, data entry, order processing, and billing coordination in a fast-paced, process-driven environment.

You will use Excel, SAP, and Salesforce to manage customer and order information, track statuses, and resolve billing holds. A 2-year background in admin/customer service is preferred, with strong communication and teamwork.