Administrative Assistant

Aston Carter; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental & vision

401(k) retirement plan

Paid time off

Health Spending Account (HSA)

Job summary

Aston Carter is seeking an Administrative Assistant to support an onsite team in Auburn, WA. The role handles calls, data entry, order processing, and billing coordination in a fast-paced, process-driven environment.

You will use Excel, SAP, and Salesforce to manage customer and order information, track statuses, and resolve billing holds. A 2-year background in admin/customer service is preferred, with strong communication and teamwork.

Qualifications

• 2 years of administrative or customer service experience.
• Experience with SAP, Salesforce, and order management.
• Proficient in Excel and data entry.
• Able to work in a fast-paced, process-driven environment.

Responsibilities

• Provide backup coverage for incoming customer calls.
• Gather and document customer information and coordinate follow-ups.
• Complete data entry and standard order entries accurately.
• Track orders from entry to fulfillment and follow up on status.
• Assist with product returns and processing.
• Resolve billing issues and research invoice holds.
• Maintain accurate customer, order, and billing data in Excel and internal systems.
• Communicate clearly with customers by phone and collaborate with team.

Skills

Customer service

Verbal communication

Data entry

Microsoft Excel

Order management

CRM familiarity

Independent and team work

Tools

Excel

SAP

Salesforce

Job description

Job Title: Administrative AssistantJob Description

The Administrative Assistant provides essential support to a busy onsite team by handling customer calls, coordinating follow-up activities, processing orders, and maintaining accurate data in internal systems. This role focuses on delivering responsive customer service, supporting order management and returns, and ensuring billing and invoice issues move smoothly through the process. The position offers exposure to tools such as Excel, SAP, and Salesforce while contributing to a fast-paced, process-driven environment.

Responsibilities

• Provide backup coverage for incoming customer calls and ensure each caller receives prompt, professional assistance.

• Gather detailed customer information, document it accurately, and coordinate appropriate follow-up actions.

• Complete data entry and standard order entry tasks with a high level of accuracy and attention to detail.

• Track customer orders from entry through fulfillment and proactively follow up on order status as needed.

• Assist with product returns by documenting requests, coordinating next steps, and ensuring proper processing.

• Help research and resolve blocked billings and invoice holds by working within internal systems and processes.

• Use Microsoft Excel and internal systems to maintain accurate customer, order, and billing information.

• Provide general administrative support to the onsite team, including handling emails, organizing information, and supporting daily office operations.

• Communicate clearly and professionally with customers over the phone to address questions, concerns, and order-related issues.

• Collaborate with team members to support customer service, order management, returns, and billing activities in a busy, process-driven environment.

Essential Skills

• Approximately 2 years of administrative, customer service, order support, or related experience.

• Strong verbal communication skills with the ability to communicate clearly and professionally with customers over the phone.

• Demonstrated customer service skills, including active listening, problem-solving, and a helpful, service-oriented approach.

• Practical working knowledge of Microsoft Excel, including the ability to explain how to create and use a table in Excel.

• Strong general computer and systems aptitude, with the ability to learn and navigate multiple internal systems.

• Comfort working with phone systems to manage incoming customer calls and follow-ups.

• Positive, engaged, and self-motivated work style, with a focus on delivering high-quality support.

• Ability to work independently while also contributing effectively to a busy team environment.

Additional Skills & Qualifications

• Experience with SAP for order management, billing, or related processes.

• Experience with Salesforce or similar customer relationship management (CRM) systems.

• Order entry or order management experience in a process-driven environment.

• Experience supporting returns, invoice issues, or billing holds.

• Background in precast, manufacturing, distribution, banking operations, or another structured, process-oriented setting.

Work Environment

This is a full-time, onsite role based in Auburn, WA, within a structured, process-driven office environment. The position offers a flexible start time between 7:00 and 8:00 a.m., allowing some choice in daily scheduling while maintaining consistent full-time hours. You will work closely with a collaborative team and use tools such as Microsoft Excel, SAP, Salesforce, and internal systems to support customer service, order management, returns, and billing activities. The environment is fast-paced and detail-oriented, with a strong focus on accuracy, responsiveness, and supporting both customers and internal stakeholders.

Job Type & Location

This is a Contract position based out of Auburn, WA.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Auburn, WA.

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully onsite position in Auburn,WA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.