Onsite Operations & Data Quality Specialist

Aston Carter; Bellevue (WA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Job summary

Aston Carter seeks an Administrative Support professional to manage delivery station operations across the US. This role focuses on servicing hub deliveries, owning site performance, and supporting Hub Delivery Small Business partners.

You will work on-site in Bellevue, WA, four 10-hour days, with two shifts; responsibilities include tracking delays, reporting issues, and maintaining data accuracy to ensure quality service.

Qualifications

• 2+ years in a Customer Success, Account Management, Quality Assurance, or Sales Support role.
• Experience reporting in MS Excel, including pivot tables.
• Proficiency in Microsoft Office.
• Technical support skills.
• Client communication and customer support experience.
• Salesforce proficiency.
• Quality assurance capabilities.
• Process improvement experience.
• Data entry skills.

Responsibilities

• Track delays, delivery errors, and technical issues for partners and follow up via phone to resolve issues.
• Report end-of-day package misses and escalations to the manager.
• Track Salesforce and follow up on partners that are flagging or need support.
• Communicate with the Hub Delivery team and Business Partners.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Skills

Customer Success

Account Management

Quality Assurance

Salesforce

Data Entry

Pivot Tables

MS Office

Technical Support

Communication

Bilingual

Tools

Excel

Office Suite

Job description

Aston Carter seeks an Administrative Support professional to manage delivery station operations across the US. This role focuses on servicing hub deliveries, owning site performance, and supporting Hub Delivery Small Business partners.

You will work on-site in Bellevue, WA, four 10-hour days, with two shifts; responsibilities include tracking delays, reporting issues, and maintaining data accuracy to ensure quality service.