Expediter

Aston Carter; Wisconsin; On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (employee & dependents)

Disability coverage

HSA benefits

Job summary

Aston Carter is seeking an experienced Order Support professional to manage complex order issues and coordinate cross-functional teams in a fast-paced environment.

The role focuses on ensuring accurate order processing, timely fulfillment, and proactive customer communication using Oracle and Salesforce, with strong Excel data analysis to drive decisions.

Qualifications

• Experience in sales support, customer service, inside sales, or order management.
• Strong technical aptitude with Oracle ERP systems.
• Proficiency with Salesforce or similar CRM platforms for tracking customer interactions and orders.
• Proficiency with Microsoft Office applications, including Word, Outlook, and PowerPoint.
• Experience with SAP or similar ERP systems for order entry, tracking, and data management.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Excellent organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Strong problem-solving abilities and attention to detail when investigating and resolving order-related issues.

Responsibilities

• Manage and resolve complex order-related issues including pricing, delays, returns, credits, and delivery challenges.
• Liaise between customers, distributors, field sales, and internal partners to support customer accounts and drive service excellence.
• Partner with field sales to understand customer needs and provide timely sales support.
• Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance to ensure timely fulfillment and effective issue resolution.
• Process customer orders accurately and monitor progress across the order lifecycle with data accuracy across systems.
• Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and follow-up until resolution.
• Utilize Oracle and Salesforce to track orders, document customer interactions, and monitor service metrics.
• Leverage Excel and other Office tools to analyze data, maintain reports, and support decision-making.
• Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.
• Maintain professionalism while managing multiple priorities in a fast-paced environment.
• Collaborate with cross-functional stakeholders to ensure a positive customer experience.

Skills

Customer service

Sales support

Order management

Communication

Organization

Problem solving

Data entry

Cross-functional collaboration

Tools

Oracle ERP

Salesforce CRM

SAP ERP

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Job Description

Job Description

Responsibilities

• Manage and resolve complex order-related issues, including pricing discrepancies, shipment delays, returns, credits, and delivery challenges.
• Serve as a key liaison between customers, distributors, field sales teams, and internal business partners to support customer accounts and drive service excellence.
• Partner closely with field sales representatives to understand customer needs and provide timely, accurate sales support.
• Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance teams to ensure timely order fulfillment and effective issue resolution.
• Process customer orders accurately and monitor their progress throughout the order lifecycle while maintaining data accuracy across business systems.
• Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and timely follow-up until resolution.
• Utilize ERP and CRM systems, including Oracle and Salesforce, to track orders, document customer interactions, and monitor service metrics.
• Leverage Microsoft Excel and other Microsoft Office tools to analyze data, maintain reports, and support decision-making related to customer orders and service.
• Identify and recommend process improvement opportunities that enhance customer satisfaction and operational efficiency.
• Maintain a high level of professionalism while managing multiple priorities in a fast-paced environment.
• Collaborate effectively with cross-functional stakeholders to ensure a consistent and positive customer experience.

Essential Skills

• Experience in sales support, customer service, inside sales, or order management.
• Demonstrated experience in customer-facing roles handling inquiries, order issues, and service requests.
• Strong technical aptitude with the ability to quickly learn and effectively use Oracle ERP systems.
• Proficiency with Salesforce or similar CRM platforms for tracking customer interactions and orders.
• Proficiency with Microsoft Office applications, including Word, Outlook, and PowerPoint.
• Advanced Microsoft Excel skills preferred, including working with spreadsheets, reports, and data analysis.
• Experience with SAP or similar ERP systems for order entry, tracking, and data management.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Excellent organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Strong problem-solving abilities and attention to detail when investigating and resolving order-related issues.
• Ability to collaborate effectively with cross-functional stakeholders such as Supply Chain, Operations, Logistics, Product Management, Finance, and Sales.
• Customer service mindset with a focus on delivering a high-quality, consistent customer experience.
• Accurate data entry skills and comfort working with business systems and databases.

Job Type & Location

This is a Contract position based out of Menomonee Falls, WI.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menomonee Falls,WI.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award