Customer Solutions & Order Management Associate

Talentify; Seattle (WA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Paid Time Off

Job summary

Aston Carter in Seattle, WA is seeking a Customer Solutions Associate for a hybrid role. You will optimize orders, drive efficiency, and act as the primary customer contact throughout the end-to-end order-to-cash process.

The position requires at least two years of customer service experience, problem-solving skills, and strong proficiency with Microsoft Office plus SAP/BW. You’ll coordinate with cross-functional partners, monitor orders, and help resolve issues to ensure on-time delivery.

Qualifications

• 2 years of customer service experience in any setting.
• Problem-solving skills and the ability to think quickly.
• Tech-savvy with the ability to adapt to changes.
• Undergraduate degree strongly preferred.
• 2 years' experience in Order Management, Distribution, Inventory Management, or related fields preferred.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
• Proficiency in SAP, BW, and Business Objects preferred.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze and interpret data.
• Well-organized, methodical thinker with excellent decision-making skills.
• Strong and creative problem-solving skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Receive and submit orders on behalf of customers.
• Identify and resolve demand capture failures within defined SLA.
• Monitor open orders according to Daily Activity Schedule.
• Collaborate with customers or cross-functional partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency (payload, grouping/splitting).
• Contact customers regarding Out of Stock or Stock Allocation issues.
• Collaborate with Order Fulfillment to resolve issues preventing delivery note creation.
• Propose resolutions if issues arise post-delivery due to transport/warehousing.
• Be the principal contact for capturing, creating, and registering all return requests.
• Assess compliance of Return Requests according to Market Return Policy Conditions.
• Obtain authorization from Sales for returns exceeding policy thresholds.
• Validate returned products are sellable and document credit/debit value analysis.
• Coordinate destruction or donation of goods when return is not warranted.
• Ensure OS&D refusals have correct order reason codes and pricing before billing.
• Analyze reasons for refusals and contact customers to propose mitigations.

Skills

Clear communication

Multitasking

Proactive

Attention to detail

Data entry

Time management

Customer service

Analytical thinking

Independent work

Problem solving

Education

Undergraduate degree preferred

Tools

Microsoft Office

SAP

BW

Business Objects

Job description

Aston Carter in Seattle, WA is seeking a Customer Solutions Associate for a hybrid role. You will optimize orders, drive efficiency, and act as the primary customer contact throughout the end-to-end order-to-cash process.

The position requires at least two years of customer service experience, problem-solving skills, and strong proficiency with Microsoft Office plus SAP/BW. You’ll coordinate with cross-functional partners, monitor orders, and help resolve issues to ensure on-time delivery.