On-Site Tech Support Analyst — Legal Firm

Skadden, Arps...LLP; Chicago (IL); On-site; USD 57,000 - 63,000; Full time

Benefits offered by this job

Comprehensive health care

Savings plan/401(k)

Paid time off

Learning opportunities

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in Chicago invites applications for Junior Technology Support Analyst. The role is on-site, Monday–Friday, 8:00 am–4:00 pm, delivering hardware, software, and Citrix-based support to the local office and coordinating with central resources.

The candidate will troubleshoot computers, printers, mobile devices, and AV setups, maintain security practices, log incidents, and provide end-user training while maintaining strong client relationships.

Qualifications

• High school diploma or equivalent required; minimum one year related IT support experience.
• Ability to install, configure, and troubleshoot hardware and peripherals.
• Knowledge of Outlook, Excel, PowerPoint; ability to learn new software.

Responsibilities

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
• Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support, set up configuration, support and end user training.
• Assists with the Firm's audio visual set up requirements.
• Assists with hardware set ups in offices and conference rooms.
• Helps to maintain Firm's policies and procedures in relation to computer technology.
• Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
• Regular and reliable physical presence to address in-office technical issues and provide hands‑on support to office personnel.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Skills

Policy administration

Hardware knowledge

Software proficiency

Communication skills

Detail oriented

Multitasking

Confidentiality

Time management

Team orientation

Travel flexibility

Education

High school diploma

Related experience 1 year

Tools

Outlook

Excel

PowerPoint

Job description

Skadden, Arps, Slate, Meagher & Flom LLP in Chicago invites applications for Junior Technology Support Analyst. The role is on-site, Monday–Friday, 8:00 am–4:00 pm, delivering hardware, software, and Citrix-based support to the local office and coordinating with central resources.

The candidate will troubleshoot computers, printers, mobile devices, and AV setups, maintain security practices, log incidents, and provide end-user training while maintaining strong client relationships.