On-site Public Assistance Eligibility Specialist

Indiana Division of Family Resources; Bloomington (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Knowledge Services is hiring an Eligibility Specialist to support Indiana residents applying for TANF, SNAP, and Medicaid. The role involves collecting data, verifying documents, and guiding clients through eligibility processes, with daily data entry and timely responses by phone or email.

The position emphasizes accuracy, compliance with state policies, and strong customer service. Training is provided; 37.5-hour work week, Monday–Friday, with benefits and PTO.

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal communication skills.
• Solid computer skills with Microsoft Office proficiency.
• Case management skills and independent work style.
• Bachelor/Associate in Counseling or Social Services preferred; HS diploma acceptable.
• 2+ years in a social service environment or related government work desired.
• Experience as Case Manager or Eligibility-related roles encouraged.

Responsibilities

• Gather data for all relevant assistance programs face-to-face or by phone.
• Verify information meets state policies and timelines.
• Obtain release forms and medical records when needed.
• Verify income, assets, and other documents.
• Explain regulations and program requirements to clients.
• Use automated tools to determine eligibility for state programs.
• Enter data into state databases accurately.
• Respond promptly to inquiries via phone or email.

Skills

Strong written and verbal skills

Independent worker

Customer service mindset

Basic math skills

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Job description

Knowledge Services is hiring an Eligibility Specialist to support Indiana residents applying for TANF, SNAP, and Medicaid. The role involves collecting data, verifying documents, and guiding clients through eligibility processes, with daily data entry and timely responses by phone or email.

The position emphasizes accuracy, compliance with state policies, and strong customer service. Training is provided; 37.5-hour work week, Monday–Friday, with benefits and PTO.