Impactful Eligibility Specialist — Public Assistance

DFR; Jasper (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

Extensive training

Job summary

Knowledge Services, located in Jasper, IN, seeks an Eligibility Specialist to assist Indiana residents applying for public assistance (TANF, SNAP, Medicaid) and to determine eligibility per state policies. Responsibilities include data gathering, document verification, and client communication, with a focus on accuracy and regulatoryCompliance.

The role offers a 37.5-hour week, paid time off, benefits, and extensive training; wage is $16.50/hr, with opportunities to grow within the program.

Qualifications

• Bachelor or Associate degree in Counseling or Social Services preferred; high school diploma acceptable.
• 2 years’ experience in a social service environment (state/local government) desired.
• Previous experience as a Case Manager or Eligibility Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Organizational skills

Analytical

Communication skills

MS Office

Math skills

Case management

Independent worker

Customer service

Education requirement

Social services experience

Case management/Eligibility roles

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Job description

Knowledge Services, located in Jasper, IN, seeks an Eligibility Specialist to assist Indiana residents applying for public assistance (TANF, SNAP, Medicaid) and to determine eligibility per state policies. Responsibilities include data gathering, document verification, and client communication, with a focus on accuracy and regulatoryCompliance.

The role offers a 37.5-hour week, paid time off, benefits, and extensive training; wage is $16.50/hr, with opportunities to grow within the program.