Impactful Eligibility Specialist - Public Assistance

DFR; Richmond (IN); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid time off

Benefits

37.5 hour work week

Résumé du poste

Knowledge Services, located in Richmond, Indiana, seeks an Eligibility Specialist for the DFR to process applications for TANF, SNAP, and Medicaid. You will verify information, gather documents, and assist clients over the phone or in person, with training provided and a focus on timely service.

The role supports public assistance programs, uses state systems, and requires strong organizational, communication, and case-management skills. 18.00/hr. 37.5 hours/week, Mon-Fri 8:00 AM–4:30 PM.

Qualifications

• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

Responsabilités

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Connaissances

Highly organized

Analytical team player

Strong written and verbal skills

Independent self-starter

Reliable and dependable

Customer service background

Basic math skills

Case management experience

Formation

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Knowledge Services, located in Richmond, Indiana, seeks an Eligibility Specialist for the DFR to process applications for TANF, SNAP, and Medicaid. You will verify information, gather documents, and assist clients over the phone or in person, with training provided and a focus on timely service.

The role supports public assistance programs, uses state systems, and requires strong organizational, communication, and case-management skills. 18.00/hr. 37.5 hours/week, Mon-Fri 8:00 AM–4:30 PM.