On-Site PC Support Technician - Desktops & Laptops

Worldwide TechServices; West Hatfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support technician in West Hatfield, MA. This role involves troubleshooting client products and providing essential customer support. The ideal candidate has a technical school certification or equivalent and 0-2 years of related experience. Responsibilities include managing service calls, ensuring customer satisfaction, and adhering to safety guidelines. This position offers an opportunity to engage directly with clients on various technical issues.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.

Skills

Communicating technical issues

Driving to client locations

Lifting equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider is seeking a Dynamic PC Support technician in West Hatfield, MA. This role involves troubleshooting client products and providing essential customer support. The ideal candidate has a technical school certification or equivalent and 0-2 years of related experience. Responsibilities include managing service calls, ensuring customer satisfaction, and adhering to safety guidelines. This position offers an opportunity to engage directly with clients on various technical issues.