On-Site PC Support Specialist - Troubleshooting & Field Service

Worldwide TechServices LLC; New Hampshire; On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services provider is hiring for the Dynamic PC Support position based in New Hampshire. In this role, you will provide customer support for technology products, perform troubleshooting for desktops and laptops, and ensure adherence to service level agreements. Ideal candidates will have relevant technical certification and 0-2 years of experience. The role requires the ability to communicate technical issues to clients and ensure quick resolution. Applicants must hold a valid driver's license and have reliable transportation.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Complete real-time reporting of all calls.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and move computer equipment up to 50 lbs

Knowledge of relevant software and hardware

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services provider is hiring for the Dynamic PC Support position based in New Hampshire. In this role, you will provide customer support for technology products, perform troubleshooting for desktops and laptops, and ensure adherence to service level agreements. Ideal candidates will have relevant technical certification and 0-2 years of experience. The role requires the ability to communicate technical issues to clients and ensure quick resolution. Applicants must hold a valid driver's license and have reliable transportation.