On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Wilmington (MA); On-site; USD 38,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support professional in Wilmington, Massachusetts. This role involves providing customer support for client equipment, troubleshooting technical issues, and maintaining service standards. Candidates should have a technical certification and 0-2 years of experience, along with strong communication skills. The position may require driving to client locations and lifting equipment up to 50 lbs. This is an excellent opportunity to advance within a respected company.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks for each call as documented.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift computer equipment up to 50 lbs

Possession of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider is seeking a Dynamic PC Support professional in Wilmington, Massachusetts. This role involves providing customer support for client equipment, troubleshooting technical issues, and maintaining service standards. Candidates should have a technical certification and 0-2 years of experience, along with strong communication skills. The position may require driving to client locations and lifting equipment up to 50 lbs. This is an excellent opportunity to advance within a respected company.