Desktop Support Technician - Client-Facing & Onsite Travel

Worldwide TechServices; Needham (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services firm is seeking a Dynamic PC Support professional in Needham, MA. This role involves troubleshooting desktops and laptops, interacting with clients for technical support, and maintaining customer service standards. The ideal candidate will have a technical certification and some relevant experience. Responsibilities include providing support, managing service calls, and ensuring client satisfaction. Opportunities for growth in a dynamic work environment await the right candidate.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Meet established customer service satisfaction criteria.

Skills

Customer communication regarding technical issues

Ability to drive to client locations

Lifting and moving computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A leading technology services firm is seeking a Dynamic PC Support professional in Needham, MA. This role involves troubleshooting desktops and laptops, interacting with clients for technical support, and maintaining customer service standards. The ideal candidate will have a technical certification and some relevant experience. Responsibilities include providing support, managing service calls, and ensuring client satisfaction. Opportunities for growth in a dynamic work environment await the right candidate.