On-Site PC Support Technician

Worldwide TechServices; West Boylston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services leader located in West Boylston, MA is seeking a Dynamic PC Support professional. This role involves providing customer support for equipment, troubleshooting desktops and laptops, and adhering to service level agreements. Candidates typically need a technical school certification or equivalent, along with some relevant experience. Strong communication skills and a valid driver's license are essential. This is a full-time position with an opportunity to grow within the company.

Qualifications

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology services leader located in West Boylston, MA is seeking a Dynamic PC Support professional. This role involves providing customer support for equipment, troubleshooting desktops and laptops, and adhering to service level agreements. Candidates typically need a technical school certification or equivalent, along with some relevant experience. Strong communication skills and a valid driver's license are essential. This is a full-time position with an opportunity to grow within the company.