On-Site Operations Specialist

Ricoh; Boston (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life, disability보험

401K

HSA

FSA

Tuition assistance

Paid vacation

Job summary

Ricoh is seeking a Site Coordinator to oversee daily operations of a solo-person site, managing mail, copy, imaging, and related services. You will interact with customers, ensure SLAs, and support facility needs.

The role involves operating office equipment, coordinating vendors, and maintaining records to support Ricoh Service Excellence programs. This position emphasizes reliability, communication, and teamwork within a facility environment, with opportunities to contribute to efficiency and

Qualifications

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• Previous 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Responsible for the daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and the delivery and processing of mail.
• Handle formal customer interactions on a daily basis.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understand and efficiently operate required equipment and software to meet service level agreements (SLAs).
• Achieve profitability goals by effectively utilizing company materials and supplies.
• May maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed.
• May interact with contracted vendors, facility management, and building occupants.
• May be responsible for office supply inventory management and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships with all department employees through professional communication.
• Collect and provide operational data to assigned leadership and customers.
• May complete monthly customer reports with support from assigned leadership.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Skills

1+ years experience

Customer-facing

Tech aptitude

Communication

Problem solving

Education

High school diploma or GED

Job description

Ricoh is seeking a Site Coordinator to oversee daily operations of a solo-person site, managing mail, copy, imaging, and related services. You will interact with customers, ensure SLAs, and support facility needs.

The role involves operating office equipment, coordinating vendors, and maintaining records to support Ricoh Service Excellence programs. This position emphasizes reliability, communication, and teamwork within a facility environment, with opportunities to contribute to efficiency and