Site Operations & Client Services Manager

Ricoh Americas Holdings; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

Ricoh Americas Holdings seeks a Site Manager to oversee daily operations of a small- to medium-sized site and lead a small team. Responsibilities include prioritizing work, maintaining a positive culture, and ensuring service excellence across contracted services such as Copy, Courier, Managed Print, Hospitality, and Mail.

The role requires a solid background in technology and business operations, strong leadership, and excellent communication.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in a related field (B2B or technical).
• 2+ years of management or leadership experience preferred.
• 3–5 years of customer-facing experience required.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage daily operations of a small- to medium-sized site and supervise a small team.
• Prioritize multiple priorities and effectively manage workflow.
• Promote a positive work culture and engage employees to improve retention.
• Apply knowledge of Ricoh products and services and suggest improvements.
• Achieve production and quality targets for labor percent and productivity.
• Improve service quality using Ricoh Service Excellence tools and methods.
• Ensure SLAs are met and collaborate with customers to improve processes.
• Maintain a customer-focused environment via feedback and surveys.

Skills

Leadership

Customer Service

Communication

Strategic Thinking

Problem Solving

Time Management

Team Development

Financial Awareness

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Ricoh Americas Holdings seeks a Site Manager to oversee daily operations of a small- to medium-sized site and lead a small team. Responsibilities include prioritizing work, maintaining a positive culture, and ensuring service excellence across contracted services such as Copy, Courier, Managed Print, Hospitality, and Mail.

The role requires a solid background in technology and business operations, strong leadership, and excellent communication.